At Winona Walks, your satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help. This policy outlines the conditions under which returns and refunds are accepted.

Return Eligibility
We accept returns only under the following conditions:

  • The item received is damaged, defective, or incorrect
  • You contact us within 7 days of receiving your order
  • The product is unused, in its original condition, and in its original packaging

Returns are not accepted for reasons related to:

  • Change of mind
  • Incorrect size or preference after use
  • Damage caused by misuse or improper handling

How to Request a Return
To initiate a return, please follow these steps:

  1. Email us at [email protected] within 7 days of delivery
  2. Include your order number, photos of the issue, and a description of the problem
  3. Our support team will guide you through the return process

Return Approval

  • Once we review and approve your request, we will provide return instructions
  • Items returned without prior approval will not be accepted

Refunds
Refunds are processed under the following conditions:

  • Once the returned item is received and inspected
  • If approved, the refund will be processed via cash reimbursement depending on your region

Please note:

  • Refunds are not issued for delivery charges unless the return is due to our error (wrong or defective item)
  • Refunds may take 7–10 business days to process after we receive the item

Damaged or Defective Items
If you receive an item that is damaged or defective:

  • Please report it to us within 48 hours of delivery
  • Include clear photos showing the issue

We will offer a replacement or refund after verifying the damage.

Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product (if eligible) and place a new order.

Return Shipping Costs

  • If the return is due to our mistake (defective, damaged, or incorrect item), Winona Walks will cover return shipping
  • If the return is for any other eligible reason, the customer is responsible for return shipping costs

Non-Returnable Items
The following items cannot be returned or refunded:

  • Used or damaged products (not due to delivery issues)
  • Items returned after the 7-day window
  • Items without original packaging or tags

Contact Us
If you have any questions regarding your return or refund, please contact us at:
Email: [email protected]